Local Reviews
for Germantown, MD

Rated 4.4 out of 5 stars based on 28 customer reviews

Map of Germantown, MD

Great Service from a Friendly Professional




Recently, I had the pleasure of meeting with Mr. Jason Hale to assess the plumbing situation in my home. He arrived on time and immediately got to work inspecting the pipes under the bathroom and kitchen sinks, as well as the toilets and showers. He asked a number of questions to ensure his understanding of ongoing issues and then quickly checked out the water heater to address a concern about the water heater efficiency. He secured a vent and then continued with the plumbing work, which included installation of a new garbage disposal. Jason also informed me of a scale inhibitor water filter to soften the water and remove corrosive chemicals to protect our pipes. I really appreciated Jason's outstanding customer service and will request him as our plumbing expert for future calls.


Response from MY PLUMBER HEATING & COOLING:

Thank you for the great feedback. We will be sure to relay these comments back to the technician and his manager. As always thank you for your continued loyalty and support. We hope that in the future if you or anyone you know needs plumbing or HVAC service, you will send them our way. We will make sure they to receive the excellent quality of service you received on our most recent visit. Kind regards, The My Plumber Heating and Cooling Team


Map of Germantown, MD

My Family and I are forever greatful for your service!




Having hot water is never appreciated as much until you go 4 weeks without it! Being on a fixed income and struggling to find the means to finance a hot water heater is tough. Your company made it happen for us, and it is a pleasure to share our thanks with you, Chris W. As well as with your wonderful coworkers at My Plumbers Heating and Cooling. We love you guys!!!


Response from MY PLUMBER HEATING & COOLING:

Thank you for the great feedback. We will be sure to relay these comments back to the technician and his manager. As always thank you for your continued loyalty and support. We hope that in the future if you or anyone you know needs plumbing or HVAC service, you will send them our way. We will make sure they to receive the excellent quality of service you received on our most recent visit. Kind regards, The My Plumber Heating and Cooling Team


Map of Germantown, MD

Bad experience




The technician replaced a capacitor in the heat pump during the fall inspection. Because the capacitor was not mounted correctly it came loose and shorted out the system causing the whole system to fail and potentially damaging the system in ways that we may not know for some time. It took the technician most of the next day to troubleshoot and fix the problem. So we were without HVAC.for a day with a system that had been working perfectly before the service. The only bright side was that the company did not try to charge us for the work to fix the problem they caused.


Map of Germantown, MD

Excellent Job Jason




Jason treated me with care and concern just as a neighbor or friend would. He made sure that he understood my concerns and needs. He did not rush through anything and left the place spotless. Thank you for being you Jason and for your professional expertise and technical advise. Wanda Ruffin


Response from MY PLUMBER HEATING & COOLING:

Thank you for the great feedback. We will be sure to relay these comments back to the technician and his manager. As always thank you for your continued loyalty and support. We hope that in the future if you or anyone you know needs plumbing or HVAC service, you will send them our way. We will make sure they to receive the excellent quality of service you received on our most recent visit. Kind regards, The My Plumber Heating and Cooling Team


Map of Germantown, MD

Quick diagnosis of the problem




Prompt service -- same day even though I didn't call until 2 pm


Response from MY PLUMBER HEATING & COOLING:

Thank you for the great feedback. We will be sure to relay these comments back to the technician and his manager. As always thank you for your continued loyalty and support. We hope that in the future if you or anyone you know needs plumbing or HVAC service, you will send them our way. We will make sure they to receive the excellent quality of service you received on our most recent visit. Kind regards, The My Plumber Heating and Cooling Team


CRAIG M.

CRAIG M.

2803cm only 8 year old heat pump System in good physical and operational condition Indoor motor clean Indoor coil good Filter cleaned Supply 108 Return 72 Outdoor system same age Compressor 7.6 Fan motor.87 Signed homeowner up with home service plan

Near Siever Ct, Germantown, MD 20874
KEVIN P.

KEVIN P.

Snaked line to a distance of 56’ clearing blockage at 12’.

Near Wisteria Dr, Germantown, MD 20874
GENTI P.

GENTI P.

Install c/s lavatory faucet in the h/b main floor and 2 angle valves also install c/s lavatory faucet in the h/b 2 floor also replace angle valves and replace c/s fill valve in the h/b 2 floor

Near Mill House Ct, Germantown, MD 20874
MOE A.

MOE A.

Cleared at 7’ on first cable. Cabled to 56’ to ensure full run was snaked.

Near Wisteria Dr, Germantown, MD 20874
JASON H.

JASON H.

Garbage disposal leaking. Installed new badger 5

Near Found Stone Rd, Germantown, MD 20876
DENNIS R.

DENNIS R.

relocate gas water heater

Near Germantown Rd, Germantown, MD
KYLE W.

KYLE W.

jetting

Near Wisteria Dr, Germantown, MD 20874
CRAIG M.

CRAIG M.

Replaced heating kit, Received 21 amp

Near Cabana Dr, Germantown, MD 20876
JASON H.

JASON H.

Snaked kitchen line 67.5 feet with bulb head. Just pulled back grease. Felt blockage around 50 feet. Ran water for 15 minutes

Near Germantown Rd, Germantown, MD