for Burtonsville, MD
CARTER - Burtonsville, MD
Poor Scheduling Practices
BURKE - Burtonsville, MD
The scheduling and monitoring of appointments is in need of revamping. You can only either schedule apptmts in the morning or any time from noon onwards - that can easily stretch into the mid-evening hours. Dispatcher earlier assured that repairman would be at my home before 7 pm, and I then I get a call at 6:40 that the repairman would not be at my home until sometime after 7pm. I had to wait until 40 hours for the next appointment. Unacceptable in this day and age to have to put up with such open-ended scheduling and poor communications.
Larry Ward is the best serviceman!
GAIL - Burtonsville, MD
Larry was very professional and personable. He had a honest, helpful manner as he inspected our HVAC. He listened and genuinely addressed our concerns and offered practical and viable solutions. He installed the air scrubber that he gently recommended and it made an immediate improvement in the indoor air quality! He has set a high standard that is hard to surpass. I was initially doubtful to get My Plumber to work on anything other than plumbing. Larry instilled such confidence in the company's expertise that I will use them exclusively.
very good service and polite
lisa - Burtonsville, MD
Happy they're able to come on the same day I called
REPAIRED WATER CLOSET
Changed Kohler flapper/gaske in master, installed new closet flange in powder room and installed new 1" double check valve on sprinkler line.
install splash guard for vanity
Installed 50 g electric water heater
AFTER 1:00PM, PER TECH/CUSTOMER SCHEDULED APPT 1708291560JT
Minor rebuild in basement toilet
Installed 5 gal expansion tank
Installed new 18", 4" section, secured with pre measured metal strap banding