for Aldie, VA
Minor toilet leakage
ABDUL - Aldie, VA
ROLAND - Aldie, VA
Technician was very professional and she provided excellent service
DAN - Aldie, VA
Edgar was great. Professional and polite.
BELL - Aldie, VA
Stephanie was great! She was courteous, knowledgeable, and professional. She performed multiple repairs and took the time to explain the details and let us know exactly what the positive and negative impacts would be. Stephanie help to redeem my outlook on what I believe is a company on the decline; the reviews on Angie's list factually points this out. As a professional, Stephanie took the time to LISTEN and respond accordingly to our frustrations. Job well done!!!! The 5 stars only reflect our experience with Stephanie and the work she performed and not our overall experience with My Plumber.
BELL - Aldie, VA
Sorely disappointed and the owner needs to rethink his quality service commitment. When companies often grow they lose their perspective, attention to detail, quality, committment, drive, and competitiveness that helped them grow. In many cases it's the people (customer service) that separate the good companies from the bad. There are plenty of plumbers in the marketplace. What do you provide better than anyone else that makes your company superior? PEOPLE!!! It's totally understandable how you've gone from an A rating to B rating on Angie's list; sounds like it's time to reaccess the management team.
Did major rebuild in the h/b 2 floor
Replaced the hot angle stop
Replaced kitchen faucet
Leak coming from k/s faucet couldn't find anything leaking water pressure 110 psi 2 and half year old house Replace 1" prv and offer hsp also did plumbing inspection
1ST FL BATHROOM WC STOPPAGE
W/C WAS STOP UP SHUT OFF VALVE WAS NOT SHUTTING THE W/C
Customer drilled a hole in the wall attempting to hang a tv bracket and drilled into drain pipe. Cut away drywall and section of pipe for spot repair on 3" PVC line
Snaked branch drain for k/s, laundry, tub and lav in hall bath cleared
water heater and will need to have it installed UNDER SINK