My Plumber has long been known as the top plumbing service company in the Northern Virginia area. With seasonal changes in the type of service requests, My Plumber regularly launches new advertising specials and service promotions. The Fall 2012 promotional campaign will include special rates on drain inspection and servicing. The promotional campaign will help My Plumber reach their customer satisfaction and organizational growth goals for 2012.
The new offer is already being promoted on the website. My Plumber will provide a video sewer inspection for only $99. “All bathroom and kitchen drains eventually lead to your home’s sewer system, so it’s very important to fix a small problem before a major backup occurs,” said Mark Presgrave, Vice President of My Plumber. “Often times we can help save customers from a much larger problem by servicing drains at the first sign of a clog.”
Once the stoppage is identified, the My Plumber team will provide whatever drain treatment that is needed, including jetting the sewer, line repair or replacement, or relining the sewer line.
The new drain service special is part of a larger push to provide excellent customer satisfaction.
“By staying tuned in to what our customers need, and providing discounts on those services that are in high demand, we’re able to reach our customer satisfaction goals,” said Presgrave. “Customer satisfaction is all about understanding what our customers need and delivering on it.”
A family-operated and locally-founded company, My Plumber operates across Northern Virginia and Maryland. With so many customers to attend to, satisfaction is the highest priority. “By treating every single customer with the utmost care, it helps us grow organically by referrals and repeat customers,” said Presgrave. “Focusing on customer satisfaction is really all about business growth.”
Clients can refer to My Plumber’s robust website for more information. Not only does the site contain detailed information about the services offered, but also about all the discounts and special offers, including the Fall video drain inspection offer.
My Plumber Heating and Air operates in 17 counties in Northern Virginia and Suburban Maryland and answers upwards of 600 service requests per week. The company has been honored by the neighborhoods in which it operates for providing excellent service, technological advances, and its commitment to meeting the needs of the people in the communities it serves. MyPlumber’s mission statement reads: To respond to our clients’ needs, diligently, quickly and honestly, with the highest regard for customer satisfaction.